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Customer Solutions Manager

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Job Role

Job Title : Customer Solutions Manager
NORMALIZED JOB TITLE* : Customer Solutions
Job Display Categories : Customer Service,Management,Business,Administrative / Clerical
Category : customer_service     
Matched Category : management,business,administrative_clerical
ADID :
Job ID : 134122551     
Job Code :     
Job Source : direct_employer     
Job Summary : Wespath Benefits and Investments, recognized as a 2017-2022 Chicago’s Best and Brightest Companies to Work For® and a 2022 National Best and Brightest Companies to W...
Work Status : full_time     
Work Shift :    1st_shift     
Work Type :     employee 
Work From Home : 0
Parse ID :       
Posting Date :     2023-03-10T23:00:00Z     
Modified Date : 2023-03-10T23:00:00Z
Posting Company :      
Posting Company ID :  0 
Remote Details URL :  
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Assigned Category : customer_service        

*a normalized job title is A version of a job title that has been modified to conform to a specific format or set of conventions, Standardizing capitalization and spelling,To make data more consistent and accurate

Job CONDITIONS

Minimum Requirements/Qualifications:

  • Bachelor’s degree in business or related field; or equivalent work experience
  • 7 years of experience in retirement, health, and/or welfare plan administration, processes, and systems
  • 2+ years of people management experience
  • 1+ years of experience in contact center management
  • Experience working with vendors and contract review processes
  • Demonstrated knowledge of IRS and HIPAA regulations and plan policies

 

Preferred Requirements/Qualifications:

  • MBA or Master’s degree in related discipline
  • Experience in fraud detection, investigation, and prevention

 

 

 

Job Profile

Wespath Benefits and Investments, recognized as a 2017-2022 Chicago’s Best and Brightest Companies to Work For® and a 2022 National Best and Brightest Companies to Work For®, has an opportunity for a newly created role of Customer Solutions Manager. 

 At Wespath customer satisfaction and teamwork are just two of our core values. In this role you’ll play an important part in helping the customer service department ensure customer satisfaction is being achieved by leading a newly created team of exempt contact center employees who deliver consultative services to customers regarding benefit inquiries, complex benefit processes and escalated inquires for all retirement, welfare, and health benefits offered by Wespath. 

In 2022 the Customer Service department started a transition in how the department services our customers. This transition includes changes in the department structure, its technology, and processes. As the Customer Solutions Manager, you will play an important role in supporting this transition while mentoring and coaching team members on applying our call handling methodology, customer service best practices, and benefit plan knowledge.

You’ll work with the Customer Solutions Director and two peer Customer Solutions Supervisors to adapt departmental plans and priorities to address resource and operational challenges and make decisions and solve problems as guided by policies, procedures and department plans, as well as through guidance from the Customer Solutions Director.

 

 Customer Solutions Manager Benefits:

  • Medical, dental, vision and well-being benefits from our HealthFlex Exchange on day one!
  • 8% employer contribution to retirement plan with an additional match up to 2% on day one!
  • 22 days of PTO + 12 paid holidays
  • Hybrid work environment (Office is located in Glenview, IL)
  • Free financial planning assistance from EY
  • Paid parental leave
  • Tuition reimbursement and other development opportunities

 

 

How to Submit a CV for a position

You can apply through these channels

Please  Submit a CV for a position before the position expired at 2023-04-10T03:59:59Z

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Response Method : url 

Company Overview

Company Profile Description of Wespath Benefits and InvestmentsWespath Benefits and Investments

has description


Company Name : Wespath Benefits and Investments
Company Industry :    
Company ID : 1831610
Company Type : Non-Profit Organization
Company Profile URL : /jobs/wespath-benefits-and-investments-glenview-illinois-60025-1604-1831610-cd
Company Country : United States
Company City : Glenview / GLENVIEW
State :   Illinois    
Zip :  60025-1604 
Company Confidential :
Company Size :  
Client ID : rdjobs
Latitude : 42.07795     
Longitude :    -87.79853
Location : GLENVIEW, Illinois 60025-1604  
Formatted City State :Glenview, IL
Formatted City State Country  : Glenview, IL US   
Normalized Country: US 
Normalized State: IL

Source Job Details : 

URL Source :  https://www.recruitdisability.org/jobs/customer-solutions-manager-glenview-illinois-60025-1604-134122551-d?rsite=careercast&rgroup=1&clientid=rdjobs&widget=1&type=job&
Source : 
HTML File URI:
Rank: 1 on Keyword


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